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A HANDS-ON EXPERIENCE THAT DEMYSTIFIES THE COMPLEX WORLD OF GOOGLE DATA CENTERS — THE STRUCTURES THAT HELP KEEP THE INTERNET RUNNING 24/7

/ ACTIVITIES

Experiential Concepting
Narrative Development
Creative Direction
Design Production
Campaign Collateral

Project done in collaboration
with PinPoint Productions

/ PROJECT INFO

Although data centers are a part of our everyday life, few of us know what they are, where they are, or the people and resources they need to operate every day. both/and was brought in by our partner Pinpoint Productions to help design a traveling experience to educate the public on these critical structures, particularly those who live near them.

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We tend to think in the internet in terms of a cloud - where data and content comes our way from above, and without fail. But the internet does have a physical home, or many of them, and they’re right in our backyard. From critical infrastructure like healthcare and education, to everyday tools like email, video conferencing, and pulling up our favorite YouTube videos, Data Centers are the facilities that store, process, and deliver the internet’s data.

Our work began with a series of interviews with passionate Google employees, all of them driven by the high-stakes of keeping the internet running without a beat. We talked to data scientists about what it’s like to design systems that process large amounts of data every minute and keep it secure through layers of encryption. Environmental engineers told us about advances in sustainability, resource conservation, and the energy efficiency of the centers. We learned from AI experts about the exponential need for processing power of data centers as we enter a new paradigm of computing. We came away from this discovery period humbled, inspired, and excited about the big task of developing an experience that was relevant, easy to digest, and fun for all ages.

The result is a large, open air experience, designed to travel across the country to cities that are home to data centers. The exhibit has many stations for learning—a walkthrough introduction to data, security, and sustainability, a listening station to hear the Where the Internet Lives podcast, a series of infinity-mirror boxes that show the visually stunning world inside data centers, and a community wall that highlights data center employees serves as a job board for new recruits.

Most importantly, the experience focuses on the economic, labor, and environmental impacts of data centers for the communities they reside in. This is part of a long-term approach to create more dialogue and engagement within communities that have welcomed data centers into their hometown.
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Our work began with a series of interviews with passionate Google employees, all of them driven by the high-stakes of keeping the internet running without a beat.

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Our guiding design question was: How do we show the internet as a physical place? Visitors can touch, hold, listen to, peer in, and play with elements of the experience.

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The experience is touring the country as part of a long-term approach to create more dialogue and engagement within communities that have welcomed data centers into their hometown.

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